It is said that every job is a self-portrait of the person who does it, and that is what Mukami Njuguna portrays. A trained accountant who loves making her clients happy, Mukami has redefined the word ‘customer care’ in the way she handles all her clients. She goes out of her way to meet her clients needs at the place and time of their convenience offering them client specific services that meet their needs. She is an example of a young entrepreneur who understands the rule ‘customer is king’. We had the opportunity to talk with her.
Please tell us about yourself.
My name is Mukami Njuguna, I just turned 33, single and I love God very much!
How, when and why did you start your enterprise?
I started my business in April 2014 so as to have a side hustle that would bring in some extra cash to help because my salary just wasn’t enough. I saved up a little money, bought some supplies and started.
What is the idea behind the name ‘Happy Nails’?
I came up with happy nails because at the end of my services all I want is my client to be happy with what I have done to their nails.
Kindly tell us more about Happy Nails.
I work in the beauty industry and I offer nail services i.e. I do manicures and pedicures using O.P.I and Gelish nail polishes. Presently I do not have a location as I go house to house as per the demands of my customers.
How do you generate new ideas to improve Happy Nails?
I do a lot of research on the internet to get the latest trends because the beauty industry is ever changing and I need to be on my toes if I want to retain my customers.
What is your target market and how do you meet the demands of this market?
My target is middle class ladies who know what they want in life and I meet their demands by using high end nail products.
How do you go about marketing Happy Nails and which has been the most successful form?
Currently I have business cards which I give to my friends to circulate for me and also by word of mouth. So far word of mouth has worked best for me.
What makes Happy Nails unique from other businesses in the same industry?
I find it unique because am the one who goes to my clients houses to provide my services as opposed to them going to the salon. I have realized that ladies don’t really like going to the salon, they love it from the comfort of their homes.
How many people have you engaged either permanently or temporally?
So far am riding solo due to financial constraints but the future looks promising so I will definitely employ a few people.
What has been your greatest achievement in running Happy Nails?
What has been your biggest setback in running Happy Nails?
I don’t have a personal vehicle so that makes moving around from house to house is a very big challenge.
How did you learn from this setback?
I’ve learnt to really keep time i.e I usually leave the house like an hour or two to my appointment so that I don’t keep my clients waiting.
Where do you see Happy Nails 5-10 years from today?
Happy Nails will be a big nail spa with more than two branches!
What would you do differently if you were to start over again?
I would have started way before I did, I would not have feared like I did.
What motivates you to keep doing what you do?
Need for financial freedom and hopefully making it my full time job.
What is your take on the view “entrepreneurship is the sustainable solution to youth unemployment”?
I totally concur with it, no one needs to say they are unemployed if they have a vision and just a little start up cash.
What would you say are the key elements for one to start and run a successful enterprise?
Passion and a little money, most businesses don’t need as much money to start up as people think.
What advice would you give to other youths seeking to venture into business?
Start, start start!!!!!Stop procrastinating.
What advice do you have for other young entrepreneurs who look up to you for inspiration?
Never give up.
How do you spend your leisure time?
Reading inspirational books, hanging out with family and friends.
Your last word.
Face your fears, start that business!!!Live your dream.
To connect with Mukami, kindly follow the links below.
Email: [email protected]